As an organization operating in the healthcare sector, we consider it our fundamental responsibility to meet the needs of our customers and users by prioritizing the safety, quality, and efficacy of our products.
In line with this;
• To operate in compliance with applicable legal and regulatory requirements—particularly MDR 2017/745—as well as national and international standards,
• To effectively implement the requirements of the ISO 13485 Quality Management System, monitor the effectiveness of our processes, and continuously improve our quality management system,
• To ensure the safety, performance, quality, and suitability for intended use of our products,
• To effectively apply a risk-based approach across all our processes—from design and development to production, quality control, storage, and shipment, and from after-sales services to the evaluation of customer feedback,
• To continuously enhance customer satisfaction by considering customer needs and expectations, and to utilize customer feedback and complaints as input for improving our quality management system,
• To establish, monitor, and evaluate our quality objectives, and to continuously improve them in alignment with our organization’s strategic goals,
• To support the active participation of our employees in the quality management system and to continuously enhance their competencies through training and development activities,
• To ensure the conformity and continuity of supply processes by collaborating with our suppliers and business partners in line with our quality philosophy,
• To support innovative approaches in our products and processes and to embed a culture of continuous improvement across all organizational processes,
• To provide the necessary human resources, infrastructure, work environment, and other resources required to achieve our quality objectives,
• To maintain top management’s commitment to and leadership of the quality management system,
we hereby commit.
This quality policy has been established in alignment with our organization’s purpose and activities and is implemented through the participation of our employees and the leadership of top management. We ensure that our quality policy is understood and implemented at all levels of our organization and that its effectiveness is regularly reviewed.
As Detro Healthcare, our goal is to add sustainable value to the healthcare sector through our commitment to quality, reliability, innovation, and continuous improvement.
